Privacy Policy

At Nails N Crew, we respect your privacy and take reasonable steps to protect the information you provide when shopping with us. This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.

By using the Nails N Crew website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you browse our website, place an order, contact our support team, or interact with our services, we may collect information needed to operate our business and provide customer service.

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Information you provide when contacting customer support
  • Payment-related information necessary to complete a transaction

We may also receive certain technical information when you visit our website, such as your browser type, device information, IP address, pages visited, and general website activity.

How We Use Your Information

We use customer information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Arranging delivery of purchased nail products
  • Sending order confirmations and shipping updates
  • Responding to customer questions and support requests
  • Processing returns and refunds
  • Maintaining and improving our website
  • Protecting our website and customers against fraudulent or unauthorized activity
  • Meeting applicable legal and regulatory requirements

We use information only for purposes connected with operating and improving our services.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and security practices. Nails N Crew does not need to receive or retain your complete payment card details to process an order when payment processing is handled by an external provider.

Shipping & Order Information

To deliver your purchase, we may provide necessary customer information to shipping and fulfillment providers.

This can include your name, shipping address, phone number, and other information required to deliver your order successfully.

We share only the information reasonably necessary to complete the relevant service.

Customer Support

When you contact Nails N Crew by email, phone, or another available support channel, we may retain the information you provide so that we can respond to your request, investigate an order issue, or maintain appropriate customer service records.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

You can adjust cookie settings through your web browser. Disabling certain cookies may affect some website features or functionality.

Information Sharing

Nails N Crew does not sell your personal information as part of our ordinary business operations.

We may share relevant information with service providers that help us operate our store, such as payment processors, shipping providers, website service providers, analytics providers, or customer-support services.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the security of our customers and services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of information transmitted or stored electronically.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information. These may include requesting access to information we hold about you, asking us to correct inaccurate information, requesting deletion where legally applicable, or choosing not to receive certain marketing communications.

To make a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

Marketing Communications

If we send promotional communications, you may choose to stop receiving them by following the unsubscribe instructions included in the communication or by contacting our support team.

Transactional messages, such as order confirmations, shipping updates, and important service communications, may still be sent when necessary to complete or manage your purchase.

Children's Privacy

Our website is intended for general customers and is not directed toward children under 13.

We do not knowingly request or collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Third-Party Websites

Our website may contain links or integrations that lead to third-party websites or services.

Nails N Crew does not control the privacy practices of those external services. We encourage customers to review the privacy policies of third-party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Nails N Crew
5621 Atlantic Ave Ste 105
Raleigh, NC 27615
United States

Phone: +1 919-348-9020
Email: support@nailsncrew.com