Shipping Policy
At Nails N Crew, we understand that getting your order on time is an important part of a good shopping experience. Our goal is to process orders promptly, provide clear delivery expectations, and keep shipping costs straightforward.
This Shipping Policy explains how we process and deliver orders placed through the Nails N Crew website.
Order Processing
Orders are generally processed within 0–1 working days after successful payment confirmation.
Our working days are Monday through Friday, excluding applicable holidays. Orders placed on weekends or holidays will normally begin processing on the next working day.
Once your order has been prepared for shipment, it will be handed to the selected delivery carrier for transit.
Shipping Time
Our standard estimated delivery timeframe is:
- Processing / Handling: 0–1 working days
- Transit: 2–3 working days
- Estimated total delivery time: approximately 2–4 working days
Delivery estimates begin after the order has been processed and handed to the carrier. Actual delivery times can occasionally vary because of weather, carrier disruptions, holidays, or other circumstances outside our control.
Shipping Fee
A standard shipping fee of $4.99 applies to eligible orders.
The applicable shipping charge will be displayed during checkout before you complete your purchase. We aim to make shipping charges clear so you can review the complete order cost before payment.
Where We Ship
Nails N Crew currently ships orders within the United States.
Shipping availability may vary for certain destinations or addresses. If shipping is unavailable for a particular address, the applicable information will be displayed during checkout.
Order Tracking
When tracking is available for your shipment, tracking information will be provided after the order has been dispatched.
Please allow some time for the carrier's tracking system to update after the package enters transit. If tracking information does not appear immediately, this does not necessarily mean there is an issue with your shipment.
Delivery Delays
We work to maintain the delivery timeframes stated above, but carrier delays can occasionally occur. Delays may result from severe weather, transportation interruptions, peak holiday periods, incorrect address information, or circumstances beyond our reasonable control.
If your package appears to be significantly delayed, please contact us so that we can help review the shipment status.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible. We will make a reasonable effort to update the information if the order has not yet been processed.
Once an order has been shipped, we may not be able to change the delivery address. Additional costs resulting from an incorrect address may be the customer's responsibility.
Delivery Issues
If your package arrives damaged, contains an incorrect item, or there is another problem with your delivery, please contact our customer support team promptly with your order information and details about the issue.
We will review the situation and provide assistance based on the circumstances of the order.
Shipping Information & Accuracy
Nails N Crew makes reasonable efforts to keep shipping charges and estimated delivery times accurate and consistent across our website and checkout process.
Shipping availability, delivery estimates, and applicable charges may be updated when necessary to reflect changes in our fulfillment and delivery services.
Contact Us
If you have questions about an order or our shipping process, please contact Nails N Crew:
Nails N Crew
5621 Atlantic Ave Ste 105
Raleigh, NC 27615
United States
Phone: +1 919-348-9020
Email: support@nailsncrew.com
We are happy to assist with shipping questions, order status, and delivery concerns.