Order Cancellation Policy

At Nailsncrew, we understand that sometimes you may need to cancel an order after placing it. We will make reasonable efforts to accommodate cancellation requests, subject to the order's processing and dispatch status.

1. Cancellation Within 24 Hours

Customers may request to cancel an order within 24 hours of placing the order.

To request a cancellation, please contact us as soon as possible at:

Email: support@nailsncrew.com
Phone: +44 7903067717

Please include your order number and the email address or name used when placing the order.

2. Orders Already Being Processed

Our standard order processing time is 2–3 business days.

If your cancellation request is received after the order has entered processing, we cannot guarantee that the order can be cancelled. We will make reasonable efforts to stop the order before dispatch where possible.

If the order has already been dispatched, it cannot normally be cancelled. In this situation, you may return the order after delivery in accordance with our Return and Refund Policy.

3. Orders Already Dispatched

Once an order has been dispatched, cancellation is no longer available.

If you no longer wish to keep the order, you may follow our standard return procedure after receiving the item, provided the item meets our 30-day return requirements.

4. Cancellation Refunds

If your cancellation request is successfully approved before dispatch, the applicable refund will be issued to the original payment method used for the order.

Approved cancellation refunds are normally processed within 6–7 business days.

Please note that your bank or payment provider may require additional time for the refunded amount to appear in your account.

5. Cancellation Due to Product Availability

In rare circumstances, we may need to cancel an order because a product is unavailable or cannot be fulfilled.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Incorrect Order Information

If you notice that your delivery address, size, colour, quantity, or other order information is incorrect, please contact us immediately.

We will try to make the requested change before the order is processed or dispatched. Once an order has been dispatched, changes may no longer be possible.