At Nails N Crew, we want you to feel confident when shopping for your favorite nail products. We carefully prepare every order before it leaves our facility, but we understand that sometimes a product may not be what you expected.
Our return policy gives you 30 days from the date of delivery to request a return, subject to the conditions below.
30-Day Return Period
You may contact us within 30 days after receiving your order if you would like to return an eligible nail product.
To be accepted, returned products must be:
- Unused and in their original condition
- Clean and free from signs of application or wear
- Returned with the original packaging and included accessories, when applicable
- In a condition that allows the product to be resold
Because nail products are personal-use items, products that have been applied, opened, altered, or otherwise used may not qualify for a return.
Return Shipping
For eligible returns, the customer is responsible for the cost of sending the product back to us.
We recommend using a shipping service that provides tracking. Nails N Crew is not responsible for returned packages that are lost or damaged while being shipped back to us.
Please contact our support team before sending a return so we can provide the appropriate return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible.
Send us your order number along with clear photos showing the product and, when relevant, its packaging. Our team will review the issue and work with you on an appropriate solution.
For these situations, please contact us before returning the product.
How to Start a Return
To request a return, email us at support@nailsncrew.com and include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos of the product, when relevant
After reviewing your request, we will provide the next steps if your return is eligible.
Please do not send a return to our business address until our support team has provided return instructions.
Return Inspection
When the returned product reaches us, we will inspect it to confirm that it meets the conditions of this policy.
If the return is approved, we will proceed with the applicable refund. Products that show signs of use, application, damage, or alteration may not be eligible for a refund.
Refunds
Once an eligible return has been received and approved, we will process the refund within 5 business days.
The refund will be sent to the original payment method used to place the order.
After we issue the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.
Exchanges
If you would like to replace a nail product, please contact our support team. Exchanges are subject to product availability and the applicable return requirements.
Order Cancellation
If you need to cancel an order, contact us as quickly as possible. We can only accommodate cancellation requests when the order has not already been processed or shipped.
Once an order has entered the shipping process, you may request a return according to the terms of this policy.
Contact Us
If you have any questions about a return, refund, or order, please contact us:
Nails N Crew
5621 Atlantic Ave Ste 105
Raleigh, NC 27615
United States
Phone: +1 919-348-9020
Email: support@nailsncrew.com